My Light Casino Review

Light Casino was formed in 2011 and is developed out of Sweden. They have benefited from overwhelming success and are now Europe’s biggest mobile casino. Light Casino’s aim is to provide world-class game entertainment, whatever device you use. They are THE mobile casino and are establishing themselves in the UK with some clever advertising. Light Casino can also back up their claims as they’ve won a whole host of awards within the industry.

Light Casino offers a huge range of reputable software providers such as NetEnt, Play ‘N Go, Microgaming, IGT, WMS Gaming, and NextGen Gaming amongst others with over 500 slot games on offer. Focused on the player journey, their website (whatever device you use) is easy to navigate casino sites, allowing for a seamless and enjoyable experience. They reward new players with 20 no deposit free spins as well as a 200% first deposit bonus up to £100 and a further 100 free spins for subsequent deposits – there’s up to £1,500 free as well as 120 free spins in total.

Customer Support

Light Casino has developed quite a reputation in the last couple of years and become the most popular mobile/tablet casino in Europe. Fully licensed in the UK, you will see their name/brand a lot. With this, they have increased their staff numbers quite a lot with customer support being the focus (due to handling many players!).

Light Casino does things properly – they can be contacted by email, Live Chat, and via a UK freephone telephone number. Available 24/7 and on every day of the year, I’ve come into contact with their support team on a few occasions now and have been happy with the level of service I’ve received.

Waiting times via telephone were 2 to 3 minutes on average, which was good, and email responses were within an hour on the 4 occasions I’ve contacted them. Live Chat, as with most other online casinos, is the fastest and most efficient way to speak to them – waiting times were normally under a minute, and this includes busy times at weekends. Their staff were friendly, helpful, and experienced – can’t ask for more, really.

On the Light Casino website, there’s a Support link in the top left-hand corner – this gives you lots of information ranging from contact, playing on your mobile, game rules, and more importantly, FAQs. The website is very clear, with everything nicely presented and easy to digest. It has that clean Scandinavian feel to it, which I love.

One thing I must mention about the Live Chat service – when you type in a question, the customer support agent will therefore reply. I like the fact a little noise plays, alerting you to the fact the agent has responded. This may sound simple, but I normally am playing a couple of slot games at one time, so I know when to revert back. You can also email yourself a transcript of your chat, which helps if you want things documented.

As for cashing out, all UK players are required to provide identification documents as per the terms of UK operating licenses – this ensures you are who you say you are so your money is safe from scammers. The process of verifying your account is simple – once you request a cashout, Light Casino will email you with all the details! The identification documents include proof of identity (e.g. driver’s license), proof of address (e.g. utility bill that is no older than 3 months old), and a screenshot of your payment method account (i.e. NETeller account).

Banking

When it comes to banking, Light Casino offers a wide range of payment methods for UK players. You can deposit/withdraw using debit cards, credit cards, and bank wire. As for e-wallet solutions, you have Skrill, NETeller, Trustly, and PaySafeCard.

The minimum deposit across the board is just £10, which is good – Light Casino will charge no fees whatsoever too, whether you deposit or withdraw. When it comes to withdrawing, you will request your cashout amount, and then Light Casino will email you with all the requirements. As detailed in the section above, it’s rather simple, but good in my opinion that you are presented with all the facts upon your first withdrawal.

As of December 2014, Light Casino included Payout Express – this allows European currency markets to cash out very quickly. Bank transfers normally take 3+ days to hit your account, but with Payout Express, they process them between 7:30 am and 4:30 pm during weekdays. These withdrawals are processed instantly, taking a minimum of 2 minutes and a maximum of 4 hours – I’ve used this feature a few times now and received my winnings within an hour on most occasions.

Light Casino has also added PayPal to both deposit and withdraw – as of March 2017. As for cashout times, it generally takes under 4 hours but can take between 24 and 48 hours if you request a withdrawal late on Fridays or at weekends (which I can live with).

Light Casino prides itself on its mobile and tablet offering – they have won a whole host of coveted awards, including the best innovation in casino from EGR and mobile casino product of the year (again by EGR). At the time of writing, they have more than 275 slots that can be played on mobile and tablet devices.

When it comes to desktop (i.e., laptop and PC), you have over 400 slot games! Light Casino offers games from (wait for it) WMS Gaming, Barcrest, IGT, Net Entertainment, Microgaming, NextGen Gaming, Play ‘N Go, Bally Technologies, Quickspin, Yggdrasil Gaming, Odobo, and many more. I’ve also noticed that they are one of the first casinos to put up new games, such as WMS’ Zeus 1000.

Offering new slots first is important to me as I’m always striving to find the next hit, so to speak. When it comes to Net Entertainment, they offer a full portfolio, including all the favorites like Gonzo’s Quest, Piggy Riches, and Dead or Alive. They also offer an exclusive-produced game, Vegas Party.

Microgaming and IGT wise, they don’t offer the whole range of slots (they have too many), but all the ones worth playing are available – this includes Immortal Romance, Jurassic Park, Game of Thrones, and Terminator 2 by Microgaming, as well as Pharaoh’s Fortune, Pacific Paradise, Cleopatra, and Golden Goddess by IGT.

When it comes to WMS Gaming, you can find all the games on offer like Black Knight, Zeus, Wizard of Oz Ruby Slippers, and Spartacus Gladiator of Rome. Then, when it comes to other software providers, I would recommend Odobo’s Akaneiro, Thunderkick’s Børk The Berzerker, NextGen Gaming’s Cash Stampede, and Play ‘N Go’s Eye of the Kraken. By the way, I could go on forever though!

• Siberian Storm


• Thunderstruck II


• Hook’s Heroes


• Nemo’s Voyage

Light Casino offers new UK players a combination of free spins and bonus money to new customers. When you register, you will get 20 free spins without having to deposit. These free spins are available to use on a choice of 5 NetEnt slots – Mega Fortune Dreams, Starburst, Jack and the Beanstalk, Twin Spin, or Warlords: Crystals of Power.

Then there is a 200% first deposit bonus up to £100 – you can deposit as little as £10, but if you deposited £50, you’d get £100 free. Simple, really. Now, once you make your first deposit, you will get another 25 free spins.

It gets better, though – Light Casino rewards its players with a bonus on their second, third, and fourth deposits! The second bonus is 125% up to £500, with the third deposit bonus being 100% up to £500. The fourth deposit bonus is 50% up to £400. Every deposit will give you 25 additional free spins, with a whopping £1,500 free and 120 free spins available in total.

When it comes to Bonus Terms (as Light Casino refers to it on their website), there needs to be a minimum deposit of £50 for the 1st deposit bonus and £10 for the other 3 deposit bonuses. The bonuses need to be wagered 35 times before you can withdraw the bonus or any subsequent winnings. This is pretty competitive in my experience. To get an overview of your progress, click on ‘Balance’ once logged in, where you will see how much wagering needs to be completed – it’s very nicely presented.

Light Casino offers some superb promotions – they don’t offer small/regular promotions but bigger/long-term promotions. Light Casino tends to offer promotions over a few weeks where you can get free spins on a daily basis, rewarding you for continual play. I like this approach and also like the chance to win holidays to Bali as well as the latest Apple gadgets like the iPhone 6S.